We know the values of our clients – and act accordingly.

Quality management means teamwork

Our industry is colourful. When the relocation association EuRA established quality standards in 2007, we were one of the first agencies in Europe to be certified. Since then we have fulfilled these standards continually. With the ISO seal of quality our standards are globally understood.  In March 2016 we are the first German relocation company to be successfully audited on both the EuRA Global Quality Seal 2016 and ISO 9001:2015, resulting in leading the industry in receiving both certificates. We will be pleased to present you with our QM manual.

First-class service goes without saying. We achieve this through:

Our staff

  • structured recruitment processes
  • comprehensive training and induction
  • continual professional development through courses held both internally and externally
  • regular assessment

Our processes

  • detailed, documented descriptions of our service processes
  • Dual control principle
  • specially developed database to manage all customer and process related information
  • continual optimisation and expansion of the database and the IT systems
  • analysis of customer satisfaction
  • electronic tracking system